it itil service management road in 2003, the CIO will face many challenges. They must improve ROI (return on investment), to improve standards of service, and strengthen security-- while the low-budget and human resources that the situation has still not changed. In the current limitations, the CIO How to achieve these goals? You can IT Management (IT governance) on the operation of IT departments to do a fundamental way of reform change. The term you may recently have often heard. Why this new concept is what you are looking for, but can not increase the cost of raising process under way?

Packet : 99273904itil.rar filelist
基于itil的it服务管理之路.pdf

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