Queuing theory is a mathematical theory and method of random gather phenomenon and the stochastic service system working process, also called the stochastic service system theory, as a branch of operational research. Also called service system, it is the basic component of queuing system model. Queuing theory, or the theory of random service system, through the statistical study of the service object and the arrival of Business Hours, the quantity index (waiting time, queue length, busy period length etc.) the statistical law, then the structure according to these rules to improve the service system or re organization by the service object, service system can make meet the needs of the service object, and can make the agency cost economy or some optimal index.

08 排队论模型
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