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[Other resource] ITIL概述-0.3-PYCN

Description: ITIL（IT infrastructure library）中文简介-ITIL (IT infrastructure library) Chinese Introduction
Platform: | Size: 1257278 | Author: 黑八 | Hits:

[Technology Management] itil

Description: 基于itil的it服务管理之路 2003年，CIO们将面临很多挑战。他们必须提高ROI（投资报酬率），提高服 务水准，并加强安全性--而低预算和人力资源不足的情况却依然没有变。 在目前的种种局限下，CIO 们如何能够达到这些目标呢？你可以透过 IT 管理 （IT governance）对IT部门的运做方式进行根本性的改变。这个名词你可能在最 近已经时常耳闻。为什么这个新概念正是你正在寻找，而且能够在不增加费用下 提高流程的方法呢？-it itil service management road in 2003, the CIO will face many challenges. They must improve ROI (return on investment), to improve standards of service, and strengthen security -- while the low-budget and human resources that the situation has still not changed. In the current limitations, the CIO How to achieve these goals? You can IT Management (IT governance) on the operation of IT departments to do a fundamental way of reform change. The term you may recently have often heard. Why this new concept is what you are looking for, but can not increase the cost of raising process under way?
Platform: | Size: 164919 | Author: stoneson | Hits:

[Other resource] itil-education

Description: itil的认证,目前这个认证很兴,但比较新,知道的人不多
Platform: | Size: 188507 | Author: 杨杨 | Hits:

[Industry research] ITIL概述-0.3-PYCN

Description: ITIL（IT infrastructure library）中文简介-ITIL (IT infrastructure library) Chinese Introduction
Platform: | Size: 1257472 | Author: 黑八 | Hits:

[Technology Management] HP_ITSM

Description: HP 的ITSM模型,该模型是按照ITIL框架来构建的,系统总体描述了该功能`-HP ITSM model, the model is based on ITIL framework to build, system Description of the overall function `
Platform: | Size: 2190336 | Author: 陈建宇 | Hits:

[Technology Management] itil

Description: 基于itil的it服务管理之路 2003年，CIO们将面临很多挑战。他们必须提高ROI（投资报酬率），提高服 务水准，并加强安全性--而低预算和人力资源不足的情况却依然没有变。 在目前的种种局限下，CIO 们如何能够达到这些目标呢？你可以透过 IT 管理 （IT governance）对IT部门的运做方式进行根本性的改变。这个名词你可能在最 近已经时常耳闻。为什么这个新概念正是你正在寻找，而且能够在不增加费用下 提高流程的方法呢？-it itil service management road in 2003, the CIO will face many challenges. They must improve ROI (return on investment), to improve standards of service, and strengthen security-- while the low-budget and human resources that the situation has still not changed. In the current limitations, the CIO How to achieve these goals? You can IT Management (IT governance) on the operation of IT departments to do a fundamental way of reform change. The term you may recently have often heard. Why this new concept is what you are looking for, but can not increase the cost of raising process under way?
Platform: | Size: 164864 | Author: stoneson | Hits:

[Software Engineering] ITSM

Description: CA公司ITSM解决方案技术交流的演示文档。着重介绍了中国银行的ITIL实施解决方案-CA company ITSM solutions technology exchange demo files. Highlights of the Bank of China, the implementation of ITIL Solutions
Platform: | Size: 7949312 | Author: 刘宇飞 | Hits:

[Other] Itil_a_Strategy4Success

Description: 关于ITIl的一篇简单文档，英文的文档，供参考-ITIL on a simple document, the English document, for reference
Platform: | Size: 559104 | Author: | Hits:

[Other] itil-education

Description: itil的认证,目前这个认证很兴,但比较新,知道的人不多-ITIL certification, the current certification is hing, but relatively new, not many people know
Platform: | Size: 188416 | Author: 杨杨 | Hits:

[Other] ITIL

Description: IT管理的培训PPT文档以及业界最佳实践，以及白皮书-IT management training PPT files and industry best practices, as well as the White Paper
Platform: | Size: 8494080 | Author: 蔡先生 | Hits:

[Other] nju

Description: 基于ITIL的IT服务管理中服务台的设计与实现，很好的一篇论文-ITIL based IT Service Management in the Design and Implementation Service. Nh
Platform: | Size: 4224000 | Author: 李坤 | Hits:

[Other] itSMF_An_Introductory_Overview_of_ITIL_V3

Description: itSMF关于ITIL V3的介绍，对于了解ITIL的人非常有用，ITIL的认证现在很火哦-itSMF presentation on ITIL V3, ITIL For those who understand very useful, ITIL certification is now a fire Oh
Platform: | Size: 515072 | Author: dwedw | Hits:

[Other] ITIL_V3_IBM

Description: IBM关于ITIL V3的介绍，现在各大公司都在推行ITIL包括IBM,惠普，微软等-IBM presentation on ITIL V3, the major companies are now in the implementation of ITIL, including IBM, Hewlett-Packard, Microsoft, etc.
Platform: | Size: 1987584 | Author: dwedw | Hits:

[Other] ITIL_V3_SERVICE_STRATEGY_1

Description: ITIL V3官方文件（英国商务部2007年发布）第一卷：服务战略-ITIL V3 official documents (the British Ministry of Commerce released in 2007) I: Service strategy
Platform: | Size: 9648128 | Author: dwedw | Hits:

[Other] ITIL_V3_SERVICE_DESIGN_2

Description: ITIL V3官方文件（英国商务部2007年发布）第二卷：服务设计-ITIL V3 official documents (the British Ministry of Commerce released in 2007), vol: Service Design
Platform: | Size: 6112256 | Author: dwedw | Hits:

[Other] ITIL_V3_SERVICE_TRANSITION_3

Description: ITIL V3官方文件（英国商务部2007年发布）第三卷：服务转换-ITIL V3 official documents (the British Ministry of Commerce released in 2007) Volume III: Conversion service
Platform: | Size: 5884928 | Author: dwedw | Hits:

[Other] ITIL_V3_SERVICE_OPERATION_4

Description: ITIL V3官方文件（英国商务部2007年发布）第四卷：服务运营-ITIL V3 official documents (the British Ministry of Commerce released in 2007) Volume IV: Service Operation
Platform: | Size: 3945472 | Author: dwedw | Hits:

[Other] ITIL_V3_SERVICE_IMPROVEMENT_5

Description: ITIL V3官方文件（英国商务部2007年发布）第五卷：服务改进-ITIL V3 official documents (the British Ministry of Commerce released in 2007) Volume V: Services to improve
Platform: | Size: 5087232 | Author: dwedw | Hits:

[Editor] itilVersion3

Description: itil v3 参考资料：翰纬 ITIL Version 3 白皮书.pdf-itil v3
Platform: | Size: 2098176 | Author: houkai | Hits:

[VC/MFC] ITIL

Description: ITIL的内容和结构，详细阐述其核心流程以及相关案例的研究。-ITIL content and structure of its core processes as well as detailed case studies related.
Platform: | Size: 844800 | Author: luoluo | Hits:
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