Description: Healthy companies are hard to mistake. Their
managers have access to good, timely information,
the authority to make informed decisions,
and the incentives to make them on behalf of
the organization, which promptly and capably
carries them out. A good term for the healthiest
of such organizations is “resilient,” since they
can react nimbly to challenges and recover
quickly from those they cannot dodge. Unfortunately,
most companies are not resilient. In fact,
fewer than one in five of the approximately
30,000 individuals who responded to a global
online survey Booz Allen Hamilton conducted
describe their organizations that way.
1
The largest
number—over one-quarter—say they suffer
from the cluster of pathologies we place under
the label “passive-aggressive.’’ The category
takes its name from the organization’s quiet but
tenacious resistance, in every way but openly,
to corporate directives.
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