Description: JTAPI call center is currently mainly used in the field, using it to write, including automatic dialing, voice mail, fax reception and other types of software. Internet, call centers, particularly in the area is great development potentials. Example, Lucent announced ICC (Internet Call Center) is a typical example. The ICC system from the technical division can be divided into three parts: management, CTI, workflow. Three parts are developed using JAVA. The use of JAVA advantage, ICC can be run on NT, SALORIS other platform.
File list (Check if you may need any files):
javax\telephony
.....\.........\Address.java
.....\.........\AddressEvent.java
.....\.........\AddressListener.java
.....\.........\AddressObserver.java
.....\.........\Call.java
.....\.........\callcenter
.....\.........\..........\ACDAddress.java
.....\.........\..........\ACDAddressEvent.java
.....\.........\..........\ACDAddressListener.java
.....\.........\..........\ACDAddressObserver.java
.....\.........\..........\ACDConnection.java
.....\.........\..........\ACDManagerAddress.java
.....\.........\..........\ACDManagerConnection.java
.....\.........\..........\Agent.java
.....\.........\..........\AgentTerminal.java
.....\.........\..........\AgentTerminalEvent.java
.....\.........\..........\AgentTerminalListener.java
.....\.........\..........\AgentTerminalObserver.java
.....\.........\..........\CallCenterAddress.java
.....\.........\..........\CallCenterCall.java
.....\.........\..........\CallCenterCallEvent.java
.....\.........\..........\CallCenterCallListener.java
.....\.........\..........\CallCenterCallObserver.java
.....\.........\..........\CallCenterConnectionEvent.java
.....\.........\..........\CallCenterEvent.java
.....\.........\..........\CallCenterProvider.java
.....\.........\..........\CallCenterTrunk.java
.....\.........\..........\CallCenterTrunkEvent.java
.....\.........\..........\capabilities
.....\.........\..........\............\ACDAddressCapabilities.java
.....\.........\..........\............\ACDConnectionCapabilities.java
.....\.........\..........\............\ACDManagerAddressCapabilities.java
.....\.........\..........\............\ACDManagerConnectionCapabilities.java
.....\.........\..........\............\AgentTerminalCapabilities.java
.....\.........\..........\............\CallCenterAddressCapabilities.java
.....\.........\..........\............\CallCenterCallCapabilities.java
.....\.........\..........\............\CallCenterProviderCapabilities.java
.....\.........\..........\............\package.html
.....\.........\..........\............\RouteAddressCapabilities.java
.....\.........\..........\doc-files
.....\.........\..........\.........\ACDAddr.gif
.....\.........\..........\.........\acdcon-direct.gif
.....\.........\..........\.........\acdcon-indirect.gif
.....\.........\..........\.........\acdconnection-states.gif
.....\.........\..........\.........\ACDMgrAd.gif
.....\.........\..........\.........\Acdtest.gif
.....\.........\..........\.........\Agnstat.gif
.....\.........\..........\.........\Agntest.gif
.....\.........\..........\.........\callcent-agentstate.gif
.....\.........\..........\.........\callcent-routestate.gif
.....\.........\..........\.........\CallCtlConnect.gif
.....\.........\..........\.........\CallCtlConnRelation.gif
.....\.........\..........\.........\CallCtlConnStates.gif
.....\.........\..........\.........\CallCtlTermConnStates.gif
.....\.........\..........\.........\Rtestat.gif
.....\.........\..........\.........\Rtetest.gif
.....\.........\..........\events
.....\.........\..........\......\ACDAddrBusyEv.java
.....\.........\..........\......\ACDAddrEv.java
.....\.........\..........\......\ACDAddrLoggedOffEv.java
.....\.........\..........\......\ACDAddrLoggedOnEv.java
.....\.........\..........\......\ACDAddrNotReadyEv.java
.....\.........\..........\......\ACDAddrReadyEv.java
.....\.........\..........\......\ACDAddrUnknownEv.java
.....\.........\..........\......\ACDAddrWorkNotReadyEv.java
.....\.........\..........\......\ACDAddrWorkReadyEv.java
.....\.........\..........\......\AgentTermBusyEv.java
.....\.........\..........\......\AgentTermEv.java
.....\.........\..........\......\AgentTermLoggedOffEv.java
.....\.........\..........\......\AgentTermLoggedOnEv.java
.....\.........\..........\......\AgentTermNotReadyEv.java
.....\.........\..........\......\AgentTermReadyEv.java
.....\.........\..........\......\AgentTermUnknownEv.java
.....\.........\..........\......\AgentTermWorkNotReadyEv.java
.....\.........\..........\......\AgentTermWorkReadyEv.java
.....\.........\..........\......\CallCentCallAppDataEv.java
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