Title:
young-employee-turnover-intention-
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Description: The high turnover rate of young staff in Call Center has seriously affected the normal work of call center, increased the contact center operating costs, brought difficulty for human resources management of Call Center. At the same time, it also brought certain effect for companies operating. The present study is based on the interview and questionnaires, select a number of staff in FSK to analysis turnover of young staff. The result as follow: Young employee turnover tendency obvious. In the case of the five young employee turnover in the research project, "I might leave units in the next year, the average" option for 3.78.The rate of turnover about young employee are affected by individual factors and organizational factors. Among them, from individual factors, gender, age, the position is an important factor of young staff turnover. From the organization, the impact factor according to consider from high to low arrangement for: work of interpersonal relationship, working environment
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young employee turnover intention .doc
